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Listening, understanding and empathy: the key ingredients for dealing with ‘challenging’ behaviours at work.

Listening, understanding and empathy: the key ingredients for dealing with ‘challenging’ behaviours at work.

by Carmel Millar | Dec 16, 2020

When someone is being uncommunicative, lacking in common courtesies, sending curt emails, never smiling, permanently scowling, we can do without that, right? When we feel we are on the receiving end of this sort of unhelpful behaviour, how many of us actually mention...
Remote working? Building in time for relationships is essential, not just a ‘nice-to-have’.

Remote working? Building in time for relationships is essential, not just a ‘nice-to-have’.

by Carmel Millar | Nov 17, 2020

Even those organisations which have strong reputations for supporting their people, are finding that the pressures brought about this year by Covid are adversely affecting their people ‘from the top to the front-line’. My experiences as a coach and HR professional...

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  • Listening, understanding and empathy: the key ingredients for dealing with ‘challenging’ behaviours at work.
  • Remote working? Building in time for relationships is essential, not just a ‘nice-to-have’.

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